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Clearing Jams

  Avoiding Jams

  Identifying the Location of Paper Jams

  Clearing Paper Jams From the ADF

  Clearing Paper Jams From the Single Sheet Feeder

  Clearing Paper Jams From the Tray 1

  Clearing Paper Jams From the Fuser

Careful selection of appropriate print media and proper loading allow you to avoid most jams. See "Print Media Guidelines" for more information.

NOTE: Before buying large quantities of any print media, it is recommended to try a sample first.

Avoiding Jams

• Use only recommended print media. See "Print Media Guidelines" for more information.
  
  
• See "Loading Print Media in the Tray 1" and "Loading the Single Sheet Feeder" to load print media properly.
  
  
• Do not overload the print media sources. Ensure that the stack print media height does not exceed the maximum height indicated by the load line labels in the tray.
  
  
• Do not load wrinkled, creased, damp, or curled print media.
  
  
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the single sheet feeder.
  
  
• Do not use print media that you have cut or trimmed yourself.
  
  
• Do not mix print media sizes, weights, or types in the same print media source.
  
  
• Ensure that the recommended print side is face up when you insert the print media. Also, the recommended print side should be face down when using the single sheet feeder.
  
  
• Keep print media stored in an acceptable environment. For more information, see "Storing Print Media".
  
  
• Do not remove the feeding tray during a print job.
  
  
• Push the tray in firmly after loading.
  
  
• Ensure that all cables that connect to the printer are correctly attached.
  
  
• Overtightening the guides may cause jams.
  
  
• Wipe the retard rollers in the tray or single sheet feeder with a cloth that is slightly dampened with water if jams caused by misfeeding paper occur frequently.
  
  

Identifying the Location of Paper Jams

The following illustration shows where paper jams may occur along the print media path.

CAUTION: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.

Clearing Paper Jams From the ADF

When a document jams while it passes through the Automatic Document Feeder (ADF), remove jams in the following procedure.

NOTE: To prevent document jams, use the document glass for thick, thin or mixed documents.

1. Remove the remaining documents from the ADF.
   
   

If the document is jammed in the paper feed area:

1. Open the ADF cover.
   
   

2. Lift the release lever 90 degrees and remove the document by carefully pulling it gently to the right.
   
   

If you find it difficult to pull the document:

3. Remove the release roller assembly and remove the document by gently pulling it straight up.
   
   

4. Insert the release roller assembly and press down the release lever.
   
   

If the document is jammed in the paper exit area:

1. Remove the jammed documents from the ADF output tray.
   
   

2. Close the ADF cover. Then load the documents back into the ADF.
   
   

NOTE: Ensure that you use the ADF Paper Stop before printing a Legal-size document.

2. If you cannot see the paper or the paper does not move when you pulled, open the document cover.
   
   
3. Remove the document from the roller or the feed area by carefully pulling it gently to the right.
   
   
4. Close the document cover. Then load the documents back into the ADF.
   
   

Clearing Paper Jams From the Single Sheet Feeder

NOTICE: Protect the drums of the Print Head Device (PHD) against bright light. If the front cover remains open for more than three minutes, print quality may deteriorate.

NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Pull the jammed paper out of the single sheet feeder. If no jammed paper can be found or it is hard to remove the paper, go to the next step to remove the jammed paper from the inside of the printer.
   
   

2. Remove the tray 1 from the printer, and then pull out the jammed paper remaining inside the printer. If no jammed paper can be found or it is hard to remove the paper, go to the next step to remove the jammed paper from the inside of the printer.
   
   

3. Open the front cover by pushing the side button and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer.
   
   

4. Close the front cover.
   
   
5. Insert the tray back into the printer, and push until it stops.
   
   

Clearing Paper Jams From the Tray 1

NOTICE: Protect the drums of the Print Head Device (PHD) against bright light. If the front cover remains open for more than three minutes, print quality may deteriorate.

NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Pull the tray out of the printer carefully. Hold the tray with both hands, lift the front slightly, and remove it from the printer.
   
   

2. Remove all the jammed and/or creased paper from the tray.
   
   

3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the inside of the printer.
   
   

4. Open the front cover by pushing the side button and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer.
   
   

5. Close the front cover.
   
   

6. Insert the tray into the printer, and push until it stops.
   
   

CAUTION: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.

Clearing Paper Jams From the Fuser

NOTICE: Ensure nothing touches or scratches the surface (black-colored film) of the belt unit. Scratches, dirt, or oil from your hands on the film of the belt unit may reduce print quality.

NOTICE: To protect the drums of the Print Head Device (PHD) against bright light. If the front cover remains open for more than three minutes, print quality may deteriorate.

NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.

1. Turn off the printer and wait for 30 minutes.
   
   
2. Push the side button and open the front cover.
   
   

3. Lift the levers at both ends of the fuser, and remove the jammed paper. If any jammed paper cannot be found, go to the next step.
   
   

The fuser is hot. Do not touch it, doing so may cause burns.

4. Open the cover of the fuser and remove the jammed paper.
   
   
5. Close the cover of the fuser and press down the levers at both ends of the fuser.
   
   

6. Confirm that there are no scraps of paper remaining inside the printer, and then close the front cover.
   
   

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